eGovernment – ZamPortal https://zamportal.gov.zm Governmental Electronic Services Portal Tue, 04 Mar 2025 11:34:27 +0000 en-GB hourly 1 https://wordpress.org/?v=6.2.2 Zambian Mining Cadastre Now on the Government Service Bus https://zamportal.gov.zm/zambian-mining-cadastre-now-on-the-government-service-bus/ Wed, 26 Feb 2025 16:02:04 +0000 https://zamportal.gov.zm/?p=1077 The Ministry of Mines and Minerals Development is pleased to announce that the Mining Cadastre has been launched on the Government Service Bus, providing streamlined access to a range of digital services through Zamportal. This integration enhances efficiency, transparency, and ease of doing business within Zambia’s mining sector. Companies and individuals applying for services can now pay online with ease through ZamPay the government payment gateway. 

Click here to view the list of services launched

Transition for Existing Users

For companies that previously held accounts on the old Mining Cadastre system, please utilize the Authorized Registration service to submit the Zampass accounts that should be associated with your organization. The Ministry will process requests and attach the accounts within 48 hours, enabling continued access to services on behalf of your corporate profile.

For further assistance, please visit Zamportal or contact the Ministry of Mines and Minerals Development.

How to Apply for an Artisanal Mining Licence

Please watch the simple instructional video below and learn how to apply for an Artisanal Mining Licence in under 5 minutes through the GSB. 

Public Access to Mining Information

The Government remains committed to transparency in the mining sector. Information about mines operating in Zambia will continue to be publicly accessible. Additionally, users can now access spatial mining data through the new Public GIS Data Portal at https://ngdr.gsb.gov.zm.

]]> Director Sibulowa Introduces the GSB https://zamportal.gov.zm/director-sibulowa-introduces-the-gsb/ https://zamportal.gov.zm/director-sibulowa-introduces-the-gsb/#respond Wed, 11 Sep 2024 16:12:12 +0000 https://zamportal.gov.zm/?p=1065
The Government Service Bus (GSB) has revolutionized access to government services using digital means. The GSB is a national platform for the government of the Republic of Zambia that digitally integrates all government institutions, departments, and agencies.
Deployed by the Electronic Government Division (SMART Zambia Institute), ZamPortal is a website and government platform on the GSB. The Zamportal hosts all digital government services and interacts with the public. Currently, it has 322 services that citizens can access. Since the government implemented ZamPortal, it has made it easier for citizens to seamlessly apply for government services online.
 
The Support Call Centre is: +260 211 428 600 (Shortcode: 2008)
 
Mr Beaton Sibulowa has confirmed that ZamPortal has enhanced service delivery, boosted the government’s revenue base with over 3.7 million recorded transactions, and generated 5 billion Kwacha since its inception.
 
More in the following video clip:

]]> https://zamportal.gov.zm/director-sibulowa-introduces-the-gsb/feed/ 0 How to Pay Ground Rent Online https://zamportal.gov.zm/how-to-pay-ground-rent-online/ Mon, 12 Apr 2021 11:02:12 +0000 https://zamportal.gov.zm/?p=1036 Ground Rent

Do you need to pay for a Ground Rent, don’t want to stay in queues and waste your time? Now you can pay for a Ground Rent e-service online, offered by the Ministry of Lands and Natural Resources via ZamPortal – Government E-Services Portal. 

To pay for Ground Rent via Government E-Services Portal, applicants need to complete the following steps:

  1. Navigate to Government E-Services Portal (https://eservices.gov.zm/)
  2. Authenticate using ZamPass digital identity
  3. Navigate to Personal Workplace
  4. Choose and apply for Ground Rent e-Service
  5. Preview the GS-1 Service Info form, continue the process by clicking “Next”
  6. On the GS-1 Service Details form fill in the Land Parcel ID (ex. L/10101/M) and query the data
  7. Choose the number of years to pay for and click “Next” to continue the process
  8. Preview the Treasury Invoice and payment details
  9. Choose a payment method, payment processor and complete the payment online
  10. Receive a Treasury Receipt and preview the details of the completed payment
  11. Download the Receipt and finalize the process by clicking “Finish”

The online payment process is simple, straightforward and only takes 3-4 minutes to be completed. Once completed, you’ll get a government treasury receipt, which confirms the payment of the Ground Rent.

Stay safe, save your time and apply for digital public services online via Government E-Services Portal. ZamPortal – e-Government at Your Service!

 

]]> ZamPortal Payment Options https://zamportal.gov.zm/zamportal-payment-options/ Mon, 22 Mar 2021 07:02:04 +0000 https://zamportal.gov.zm/?p=1022 ZamPortal Payment Options

Government E-Services Portal creates convenience for applicants by bringing in a wide range of digital public services available online 24/7 from any Internet-connected device. When applying for government services, in most cases the fee needs to be paid to receive a result. Having this in mind, ZamPortal brings a variety of payment options that can be used by the applicants when applying for an online service.

To apply and pay for an online service via Government E-Services Portal, follow the next steps:

  1. Navigate to Government E-Services Portal (https://eservices.gov.zm/)
  2. Login using ZamPass account
  3. Navigate to your Personal Workplace
  4. Choose the desired E-Service to apply for
  5. Apply for selected E-Service, fill-in all the application forms
  6. Proceed to the Payment step
  7. Select the desired Payment Method (online banking, mobile money, credit/debit cards)
  8. Select the desired Payment Processor, depending on the selected payment method (i.e. for mobile payments – ZamTel, AirTel, etc.)
  9. Complete the payment following the instructions
  10. Complete the application process by submitting an application or receiving the result (in case of the automated E-Services)

Currently, the following payment options are available on ZamPortal:

  1. Credit/Debit Cards Payments (Visa and Mastercard, processed by Cybersource/ABSA)
  2. ZamTel Mobile Money
  3. MTN Mobile Money

In the nearest future to the list of payment options would be added:

  • AirTel Mobile Money
  • Indo Zambia Bank (IZB) Internet Banking
  • Zambia Industrial Commercial Bank (ZICB) Internet Banking
  • Zambia National Commercial Bank (ZANACO) Internet Banking
  • Atlas Mara (ATMA) Internet Banking

Apply for E-Services online via Government E-Services Portal, pay online and save your time. ZamPortal – E-Government at Your Service!

]]> MLNR Forestry Services on ZamPortal https://zamportal.gov.zm/mlnr-forestry-services-on-zamportal/ Tue, 16 Mar 2021 16:01:08 +0000 https://zamportal.gov.zm/?p=1016 Forestry E-Services

E-Services provided by the Department of Forestry, Ministry of Lands and Natural Resources (MLNR) are now a part of the Government E-Services Portal. The services can be requested online via ZamPortal 24/7 via a Smartphone, Laptop, Tablet or PC connected to the internet. Forestry Concession Licence, Cord Wood Permit, Forestry Production Permit, Forestry Conveyance Permit, Tree Felling Permit and other e-services are available to applicants online on https://eservices.gov.zm/.

To apply for e-services on the Government E-Services Portal, you just need to follow the next steps:

  1. Register a ZamPass account
  2. Log In on ZamPortal
  3. Choose an E-Service
  4. Apply for E-Service
  5. Fill-in the Application Forms
  6. Pay the Service Fee
  7. Submit the Application online
  8. Wait for the result and get the certificate

All the info about the e-services provided on the Government E-Services Portal you can find on the e-services directory by exploring the e-services passports. Stay safe, apply for e-services online and save your time. ZamPortal – E-Government at Your Service!

]]> ZamPortal Support for Users https://zamportal.gov.zm/zamportal-support-for-users/ Mon, 15 Mar 2021 11:57:06 +0000 https://zamportal.gov.zm/?p=1011 Online Support on ZamPortal via ZenDesk

All applicants coming to ZamPortal – Government E-Services Portal can receive the support online. When requesting a government service online via ZamPortal, users can request support via a support widget powered by an AI-based bot – ZamBot. The support can be requested online by filling in the form and typing in the question. If the answer to the question can be found in the knowledge base, the link to the corresponding article would be provided immediately by ZamBot. In case when a question is complicated and requires advanced support, the request is automatically escalated to the support unit agent.

The support is also provided to ZamPortal users via E-mail, Phone and Social Networks (Facebook, LinkedIn, Twitter, Instagram). Simply contact the ZamPortal via any desired channel and the support unit team would be happy to answer your questions. ZamPortal re-defines the customer-centric approach and brings the Government Services closer to applicants. ZamPortal – E-Government at Your Service!

 

]]> Zambia Police e-Services are now on ZamPortal https://zamportal.gov.zm/zambia-police-e-services-are-now-on-zamportal/ Wed, 03 Mar 2021 11:27:56 +0000 https://zamportal.gov.zm/?p=1001 Zambia Police Services

Zambia Police Service joins Government e-Services Portal with a range of digital public services. Starting with 2021, applicants can apply online for the services provided by Zambia Police Service (ZPS), namely:

  1. Police Clearance Certificate (Fingerprints)
  2. Interpol Motor Vehicle Clearance
  3. Cross-Border Permit Interpol Motor Vehicle Clearance
  4. Permanent De-Registration Interpol Motor Vehicle Clearance
  5. Provisional Firearm Certificate
  6. Firearm Certificate

Applicants can apply for the e-services provided by ZPS online 24/7 via ZamPortal. Due to the nature of the Police e-Services, all the e-services are operator-assisted, which requires actual processing of the application by ZPS staff. Depending on the type of e-service, the result can be received online as short as 48h (NB: does not apply to all ZPS e-services).

To apply for the e-Services provided by Zambia Police Service, navigate to ZamPortal – Government E-Services Portal, browse for e-services, login, submit your electronic application and receive your result online. ZamPortal – Government at Your Service!

]]> New E-Services on ZamPortal in 2021 https://zamportal.gov.zm/new-e-services-on-zamportal-in-2021/ Wed, 24 Feb 2021 16:18:32 +0000 https://zamportal.gov.zm/?p=997

As of February 2021, there are 51 e-services are available on the Government E-Services Portal. The e-services available on ZamPortal e-Services Directory are provided by RTSA, PACRA, Department of Immigration, Police Service, Ministry of Lands and Natural Resources, Registrar of Societies and other authorities. Automated, Operator-Assisted and Requiring Visits e-Services are available to applicants and business representatives 24/7 online.

New e-Services are to come on board the Government e-Services Portal by the end of 2021. The e-Services to be added to ZamPortal will be provided by:

  1. Ministry of Lands and Natural Resources (50+ services)
  2. Patents and Companies Registration Agency (70+ services)
  3. Ministry of Tourism and Arts (40+ services)
  4. Zambia Compulsory Standards Agency (7 services)

New systems implemented under the Government Service Bus will expose new e-services on the government e-services, which applicants would be able to apply online! Stay tuned to the updates and browse government e-services on ZamPortal.

]]> Automated e-Services on ZamPortal https://zamportal.gov.zm/automated-e-services-on-zamportal/ Wed, 17 Feb 2021 06:50:25 +0000 https://zamportal.gov.zm/?p=988

A variety of the e-services is available to the applicants (citizens, legal residents, business representatives and foreigners) on ZamPortal. All the services are divided into three categories:

  • self-services (automated e-services which do not require human interaction)
  • operator-assisted services (e-services which require human processing)
  • services requiring visits (e-services which require human processing and physical visit/interview)

Automated e-services are the most convenient for applicants, which provide the maximum comfort level to applicants, as the result of the service (printout) could be received instantly after completing the application process on ZamPortal.

Following automated e-services are available on ZamPortal, and more services are going to be added in future:

Visit ZamPortal to get more useful info and apply for government e-services online. ZamPortal – Government at Your Service.

]]> Registrar of Societies e-Services are now on ZamPortal https://zamportal.gov.zm/registrar-of-societies-e-services-are-now-on-zamportal/ Thu, 11 Feb 2021 07:09:25 +0000 https://zamportal.gov.zm/?p=984 The services provided by Registrar of Societies (RoS) are now available on the ZamPortal – government e-services portal. Registrar of Societies (Ministry of Home Affairs) is now able to provide the e-services online to new of already existing societies. Amid COVID-19 pandemic this is a fast, convenient and safe method to provide the government e-services to the customers.

The following e-Services are available to the visitors of the government e-services portal:

  • Amendments
  • Annual Return
  • Cancellation of Registration (by Applicant)
  • Copy of Extract from Document
  • Exemption from Registration of a Society
  • Filing Documents
  • Issuance of Duplicate Certificate
  • Registration of a Branch of a Registered Society
  • Registration of a Branch of an Exempted Society
  • Registration of Society
  • Reinstatement Registration
  • Search and Examination of Registers
  • Society Name Reservation

All the e-services provided by the Registrar of Societies are available for you 24/7 on Zamportal. Navigate to Zamportal, browse the e-services and apply now. ZamPortal – Government at Your Service!

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