Do you need to pay for a Ground Rent, don’t want to stay in queues and waste your time? Now you can pay for a Ground Rent e-service online, offered by the Ministry of Lands and Natural Resources via ZamPortal – Government E-Services Portal. 

To pay for Ground Rent via Government E-Services Portal, applicants need to complete the following steps:

1. Navigate to Government E-Services Portal (https://eservices.gov.zm/)
2. Authenticate using ZamPass digital identity
3. Navigate to Personal Workplace
4. Choose and apply for Ground Rent e-Service
5. Preview the GS-1 Service Info form, continue the process by clicking “Next”
6. On the GS-1 Service Details form fill in the Land Parcel ID (ex. L/10101/M) and query the data
7. Choose the number of years to pay for and click “Next” to continue the process
8. Preview the Treasury Invoice and payment details
9. Choose a payment method, payment processor and complete the payment online
10. Receive a Treasury Receipt and preview the details of the completed payment
11. Download the Receipt and finalize the process by clicking “Finish”

The online payment process is simple, straightforward and only takes 3-4 minutes to be completed. Once completed, you’ll get a government treasury receipt, which confirms the payment of the Ground Rent.

Stay safe, save your time and apply for digital public services online via Government E-Services Portal. ZamPortal – e-Government at Your Service!

Great news! Now users can apply and pay for digital public services via Government E-Services Portal using MTN Mobile Money and ZICB SmartPay Internet Banking. 

To pay for service using MTN mobile money, follow the next steps:

1. Navigate to Government E-Services Portal (https://eservices.gov.zm/)
2. Log in using your ZamPass account
3. Navigate to your workplace and apply for e-service
4. Select MTN Mobile Money to complete the payment and type in your phone number
5. Confirm the payment transaction using your mobile device
6. Complete the payment, get the receipt and continue the application process

To apply and pay for a service using Zambia Industrial Commercial Bank (ZICB) SmartPay Internet Banking, follow the next steps:

E-Services provided by the Department of Forestry, Ministry of Lands and Natural Resources (MLNR) are now a part of the Government E-Services Portal. The services can be requested online via ZamPortal 24/7 via a Smartphone, Laptop, Tablet or PC connected to the internet. Forestry Concession Licence, Cord Wood Permit, Forestry Production Permit, Forestry Conveyance Permit, Tree Felling Permit and other e-services are available to applicants online on https://eservices.gov.zm/.

To apply for e-services on the Government E-Services Portal, you just need to follow the next steps:

1. Register a ZamPass account
2. Log In on ZamPortal
3. Choose an E-Service
4. Apply for E-Service
5. Fill-in the Application Forms
6. Pay the Service Fee
7. Submit the Application online
8. Wait for the result and get the certificate

All the info about the e-services provided on the Government E-Services Portal you can find on the e-services directory by exploring the e-services passports. Stay safe, apply for e-services online and save your time. ZamPortal – E-Government at Your Service!

Zambia Police Service joins Government e-Services Portal with a range of digital public services. Starting with 2021, applicants can apply online for the services provided by Zambia Police Service (ZPS), namely:

1. Police Clearance Certificate (Fingerprints)
2. Interpol Motor Vehicle Clearance
3. Cross-Border Permit Interpol Motor Vehicle Clearance
4. Permanent De-Registration Interpol Motor Vehicle Clearance
5. Provisional Firearm Certificate
6. Firearm Certificate

Applicants can apply for the e-services provided by ZPS online 24/7 via ZamPortal. Due to the nature of the Police e-Services, all the e-services are operator-assisted, which requires actual processing of the application by ZPS staff. Depending on the type of e-service, the result can be received online as short as 48h (NB: does not apply to all ZPS e-services).

To apply for the e-Services provided by Zambia Police Service, navigate to ZamPortal – Government E-Services Portal, browse for e-services, login, submit your electronic application and receive your result online. ZamPortal – Government at Your Service!

As of February 2021, there are 51 e-services are available on the Government E-Services Portal. The e-services available on ZamPortal e-Services Directory are provided by RTSA, PACRA, Department of Immigration, Police Service, Ministry of Lands and Natural Resources, Registrar of Societies and other authorities. Automated, Operator-Assisted and Requiring Visits e-Services are available to applicants and business representatives 24/7 online.

New e-Services are to come on board the Government e-Services Portal by the end of 2021. The e-Services to be added to ZamPortal will be provided by:

1. Ministry of Lands and Natural Resources (50+ services)
2. Patents and Companies Registration Agency (70+ services)
3. Ministry of Tourism and Arts (40+ services)
4. Zambia Compulsory Standards Agency (7 services)

New systems implemented under the Government Service Bus will expose new e-services on the government e-services, which applicants would be able to apply online! Stay tuned to the updates and browse government e-services on ZamPortal.

A variety of the e-services is available to the applicants (citizens, legal residents, business representatives and foreigners) on ZamPortal. All the services are divided into three categories:

• self-services (automated e-services which do not require human interaction)
• operator-assisted services (e-services which require human processing)
• services requiring visits (e-services which require human processing and physical visit/interview)

Automated e-services are the most convenient for applicants, which provide the maximum comfort level to applicants, as the result of the service (printout) could be received instantly after completing the application process on ZamPortal.

Following automated e-services are available on ZamPortal, and more services are going to be added in future:

• Road Tax
• Road Tax (Bulk Application)
• Examination of Motor Vehicle
• Examination of Motor Vehicle (Bulk Application)
• Ground Rent
• Ground Rent (Bulk Application)
• No-Change Annual Return for Business
• Annual Return for Societies

Visit ZamPortal to get more useful info and apply for government e-services online. ZamPortal – Government at Your Service.

The following e-Services are available to the visitors of the government e-services portal:

• Amendments
• Annual Return
• Cancellation of Registration (by Applicant)
• Copy of Extract from Document
• Exemption from Registration of a Society
• Filing Documents
• Issuance of Duplicate Certificate
• Registration of a Branch of a Registered Society
• Registration of a Branch of an Exempted Society
• Registration of Society
• Reinstatement Registration
• Search and Examination of Registers
• Society Name Reservation

All the e-services provided by the Registrar of Societies are available for you 24/7 on Zamportal. Navigate to Zamportal, browse the e-services and apply now. ZamPortal – Government at Your Service!

• Forestry Concession Licence
• Timber Export Permit
• Forestry Produce Conveyance Permit
• Forest Cord Wood Permit
• Forestry Tree Felling Permit
• Forestry Production Permit

To apply for services online, just navigate to Zamportal.gov.zm or to Government e-Services Directory (eservices.gov.zm), search the desired e-Service and Apply Online.

ZamPortal – Government at Your Service!

On the platform, you can find information regarding the services available, as well as how to apply for each of the services. The visitors can find the description of the service concerned, the set of documents required in order to apply for the service, the schedule of the service, the costs and the implementation duration. They can also find contact details for more information and the form that has to be completed in electronic format, including completion guidance.

The platform is structured into service categories for:

• Citizens (services like National ID issuance, Ground rent, Motor Vehicle License, different certificates issuance, fees/taxes payment, etc.)
• Business entities (services destined for entrepreneurship, like new business entity registration, relevant taxes, reports, confirming acts, permissive acts, etc.)
• Non-residents (services like International passport issuance, Work permit issuance, Tourist visa issuance, issuance of temporary permits for a short-term stay, etc.)

Through the public services portal, the citizens can benefit from services on-line in an easy and accessible way. They no longer have to wait in lines for hours, and instead, they can easily access any information they need with a simple click. The main purpose of this platform is to offer to all its visitors an easy way to apply on-line for the services they need and to obtain as a result the permissive acts or the benefits they expected, either by electronic delivery or by means of traditional ways, as paper-based printouts, received at the issuing authority.

Currently, there are 6 on-line services available on the portal, for which one may apply.

1. Concession Fees

This service allows Concession Fees payments for the companies, that have the Concession Agreement concluded with the Ministry of Tourism and Arts (MOTA) of Zambia, and falls under the regulation of Zambia Wildlife Act Nr. 14 of 2015. The person who applies receives an invoice from the MOTA, performs the indicated payment and receives a Governmental Receipt upon successful payment processing. The period of validity is 12 months. 

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2. Ground rent

This service allows an electronic way of Annual payment for Ground Rent, paid by Citizens or Companies for land resources usage. The Ground Rent is regulated by The Lands Act of 1995. The person who applies receives a bill from the Ministry of Lands and Natural Resources and an invoice from the Ground Rent Collector, performs the indicated payments and receives a Governmental Receipt upon successful payment processing. The period of validity is 12 months. 

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3. Motor Vehicle License

This service allows an electronic way for periodic tax payment for national roads usage, made by citizens on a yearly or quarter-basis. It is regulated by the Road Traffic Act of 2002. In order to apply, the person concerned needs to supply the supporting documents required, like Valid Insurance Certificate and Motor Vehicle Registration Certificate. As a result, the applicant receives a bill, which once paid results in Motor Vehicle License Disk issuance. The period of validity is subject of choice: minimum – 3 months, maximum – 12 months.

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4. National ID for Zambia Citizens

This service allows the possibility to apply online for the initial issuance of the National ID for Zambia Citizen. The legal framework is supported by the National Registration Act, Chapter 126. In order to apply, the person concerned needs to supply the supporting documents required, like Photocopies of mother’s and father’s national IDs (if the deponent is not a parent), a photo of the biologically related deponent and the Applicant’s birth certificate. As a result, the applicant receives the National ID, which is issued free of charge. The period of validity: it is recommended to update the National ID once in 5 years.

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5. National ID for Commonwealth Citizens

This service allows the possibility to apply online for a National ID, issued for Commonwealth Citizens that are residents of Zambia. The legal framework is supported by the National Registration Act, Chapter 126. In order to apply, the person concerned needs to submit the application for National ID issuance along with supporting documents (Valid temporary immigration permit and Valid international passport), which altogether are verified by an Assistant Registration Officer. He also verifies the applicant’s eligibility, then the case folder is sent to a Registrar. The Registrar interviews the Applicant, and Applicant’s Representatives. After clearance, the Applicant is directed to the Assistant Registration Officer. The Assistant Registration Officer transcribes the information from the application into records book. The Applicant signs in the records book and on the special card – the National ID template, then goes to Typist where actual National ID is printed. The national ID is issued to the Applicant by the Assistant Registration Officer. The period of validity expires when the person leaves the country.

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6. National ID for Aliens

This service allows the possibility to apply online for a National ID and is intended for foreign citizens that have a residency permit in Zambia and that stay on the territory of Zambia for more than 3 months. The legal framework and the issuing process are the same as described for National ID for Commonwealth Citizens. The period of validity is: till that time while the person’s residence address in Zambia is not changed.

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We believe that it is beneficial for all mentioned users of the portal to benefit online for public services, as this will minimize the cost and time of accessing them. The introduction of a new information system will simplify the process of communication between the interested parties, reduce the administrative burden, thereby contributing to the improvement of the business climate in the country. In addition, this project will reduce the processing time of applications and improve the quality of data collected by authorities. The system is developed on the principle of a “personal dashboard”, where each registered applicant can create, save, view and send relevant applications for services using its electronic signature.

The purpose of the portal is to automate the procedure for submitting applications and requests for the public services available and for permissive acts, obtaining permits by applicants, including those intending to carry out different business activities.