ZamPortal Support for Users
15 March 2021
All applicants coming to ZamPortal – Government E-Services Portal can receive the support online. When requesting a government service online via ZamPortal, users can request support via a support widget powered by an AI-based bot – ZamBot. The support can be requested online by filling in the form and typing in the question. If the answer to the question can be found in the knowledge base, the link to the corresponding article would be provided immediately by ZamBot. In case when a question is complicated and requires advanced support, the request is automatically escalated to the support unit agent.
The support is also provided to ZamPortal users via E-mail, Phone and Social Networks (Facebook, LinkedIn, Twitter, Instagram). Simply contact the ZamPortal via any desired channel and the support unit team would be happy to answer your questions. ZamPortal re-defines the customer-centric approach and brings the Government Services closer to applicants. ZamPortal – E-Government at Your Service!